Membership Frequently Asked Questions

Site User Account

• How do I reset my login password?
• How do I update my contact information?
• How do I update my LEED AP profile?

Primary Contact Account

• How can I change our organization's Primary Contact?

Organizational Membership

• How can I update my organization’s listing in the USGBC member directory?
• How do I renew my organization’s membership?
• Why am I not getting member discounts and access to member resources online?
  • I am employed by a national member organization.
  • I am connected to my organization's national USGBC membership. 
  • I am an individual member of my local USGBC chapter. 

Billing Issues

• How can I check the status of a payment?

For all other questions, call 1-800-795-1747 or e-mail membership@usgbc.org.

How do I reset my login password?
Select 'Customer Password Reset' and enter your login e-mail address.  You will receive instructions to change your password via e-mail shortly after you submit your request.  Please check your SPAM filters if you do not receive this e-mail in your inbox.

How do I update my contact information?
Select 'Personal Information' to make changes to your personal contat information, including address, phone number and job title. 

How do I update my LEED AP profile?
Submit a request to the Green Building Certification institute at www.gbci.org/contact.

How can I change our organization's Primary Contact?
To change the Primary Contact on your organization's membership, send the new Primary Contact's contact information to membership@usgbc.org.  Include the following information:

1. Full name
2. Title
3. E-mail address
4. Mailing address
5. Phone number
6. Fax number

Once the change has been made, an e-mail will be sent to the new Primary Contact.  It will include instructions on how to effectively manage the membership.  

How can I update my organization’s listing in the USGBC member directory?
The Primary Contact is the only individual with the ability to edit an organization's member directory listing.  They should select 'Edit Member Directory' to update your organization’s Web site URL, mailing address, email address and more.

How do I renew my organization’s membership?
The Primary Contact is the only individual with the ability to renew the membership online.  They should select www.usgbc.org/members/renew to process the renewal. 

Please be advised:

• Credit card payments are processed immediately and the Primary Contact will receive an e-mail confirmation and receipt.
• Check payments generate an invoice that will be e-mailed to the Primary Contact.  Please include this invoice with payment. Check payments take up to 15 business days to process from the date check is mailed. The primary contact will receive notification once the membership has been renewed.

Why am I not getting member discounts and access to member resources online?

I am employed by a national member organization.

Member benefits extend to all full-time employees of USGBC member organizations.  In order for an employee to access USGBC member discounts and resources, they must create a site user account on www.usgbc.org/register and conect to the corporate membership.  To connect to the corporate membership, they will need a copy of the organization's Corporate Access ID.  To request the Corporate Access ID: 

1. Select 'Member Directory' and search for your organization;
2. Select 'Request Corporate Access ID' to send a request to your organization's Primary Contact. 

Once the Primary Contact receives your request, they will verify that you are a full-time employee and e-mail you the Corporate Access ID.  Once you receive the Corporate Access ID, visit 'USGBC National Membership' to connect to your organization's membership.  

I am connected to my organization's national USGBC membership. 

Visit 'USGBC National Membership' to verify your organization’s membership is active. If the membership has lapsed, encourage your organization’s Primary Contact to renew in order to regain access to member benefits.

I am an individual member of my local USGBC chapter. 

Local chapter members do not receive discounts on national USGBC products and services or access to member resources on the national USGBC website. Chapter membership offers additional benefits and discounts on local chapter products and services.

How can I check the status of a payment?
Check payments take up to 15 business days to process from the date check is mailed.  If the invoice was not included with the payment, it can take even longer.  If 15 business days have passed since you mailed the check, please send an e-mail to membership@usgbc.org with the following information: 

1. Date the check cleared your account (if applicable);
2. Address where the check was sent;
3. Check number (or a copy of the check if available);
4. Dollar amount of the check; and
5. Name of the person/organization on the check. 

For all other questions, call 1-800-795-1747 or e-mail membership@usgbc.org.